Management Section A

Management Section




Management

Organizational behavior

Leadership

Teams

Conflict

Negotiation

Motivation

Human resource management

Recruiting and selection

Compensation

Employment planning

Training and development

Organizational theory

Organizational change and development

Organizational structure design

Systems thinking

Entrepreneurship/small business management

Operations planning/management science

Quantitative decision making models

Quality/process management

Supply chain logistics

Planning

Control

Service management





15. Which of the following roles focus on bringing about order and consistency by drawing up formal plans?

a. 0 Leadership

b. 0 Management

c. 0 Task structure

d. 0 Initiating structure

e. 0 None of these



16. Which is NOT one of the most common types of teams?

a. 0 Problem-solving

b. 0 Interdepartmental

c. 0 Self-managed

d. 0 Virtual

e. 0 Cross-functional



17. What is one of the views of conflict?

a. 0 The traditional view

b. 0 The human interactions view

c. 0 The relationist view

d. 0 The functional view

e. 0 The persuasive view



18. The terms negotiation and _____ are used interchangeably.

a. 0 win-lose

b. 0 bargaining

c. 0 collaboration

d. 0 accommodating



19. In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

a. 0 Perfection

b. 0 Self-actualization

c. 0 Hypo-glorification

d. 0 Self-esteem

e. 0 Attainment



20. The best way for an employer to find out if a potential employee can do a job is by

a. 0 using the interview process

b. 0 using a written test

c. 0 having them spend a day in the office

d. 0 administering an IQ test

e. 0 using a performance simulation test



21. Which approach to performance evaluation rank-orders employees from best to worst?

a. 0 Individual ranking

b. 0 Group order ranking

c. 0 Paired comparison

d. 0 Straight ranking

e. 0 Comparison ranking



22. Examples of on-the-job training include all of the following EXCEPT

a. 0 job rotation

b. 0 apprenticeship

c. 0 simulation centers

d. 0 understudy assignments

e. 0 formal mentoring programs



23. How would a participator best absorb information?

a. 0 Use computers to read manuals

b. 0 Watch others and imitate behaviors

c. 0 Copy what others do on computers

d. 0 Listen to an audiotape

e. 0 Gain hands-on experience



24. An example of change in competition is

a. 0 growth of e-commerce

b. 0 collapse of Enron Corporation

c. 0 iraq-U.S. war

d. 0 increased interest in urban living

e. 0 a decrease in interest rates



25. _____ defines how job tasks are formally divided, grouped, and coordinated.

a. 0 Organizational structure

b. 0 Work specialization

c. 0 Departmentalization

d. 0 Organizational behavior

e. 0 Matrix departmentation



26. Shortcuts in judging others include all of the following EXCEPT

a. 0 stereotyping

b. 0 halo effect

c. 0 projection

d. 0 self-serving bias

e. 0 the Pygmalion effect



27. Holland’s theory of personality–job fit argues that job satisfaction is highest and turnover lowest where

a. 0 personality and occupation are in agreement

b. 0 an individual is highly motivated

c. 0 salary is high

d. 0 felt emotions are displayed

e. 0 compensation is high



28. The previous forecast of 65 turned out to be four units less than the actual demand. The next forecast is 66. What would be the value of alpha if the simple exponential smoothing forecast method is being used?

a. 0 0.02

b. 0 0.4

c. 0 0.04

d. 0 0.25

e. 0 None of these



29. Five forces model is an operation-consulting tool used in the ___________ phase.

a. 0 problem definition

b. 0 data gathering

c. 0 data analysis

d. 0 cost impact

e. 0 implementation



30. According to Hau Lee, which of the following types of products need to be delivered with efficient supply-chains?

a. 0 Custom products

b. 0 Innovative products

c. 0 Grocery products

d. 0 High technology products

e. 0 Responsive products



31. The drawbacks of JIT in relation to synchronous manufacturing include all EXCEPT

a. 0 JIT is limited to repetitive manufacturing

b. 0 JIT requires a stable production level

c. 0 JIT uses a schedule to assign work to each workstation

d. 0 JIT does not allow very much flexibility in the products produced

e. 0 All of these are drawbacks of JIT



32. From an operations standpoint, the goal of the firm is to simultaneously increase throughput and inventory and reduce operating expenses.

a. 0 True

b. 0 False



33. ______________ refers to service encounters whose specifications must be developed through some interaction between the customer and the server.

a. 0 Mail contact

b. 0 Face-to-face loose specs

c. 0 Face-to-face tight specs

d. 0 Phone contact

e. 0 Face-to-Face total customization